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Terms & Conditions

By Purchasing Livestock and/or Dry Goods from Ocean Rider®, You Agree to the Following Terms and Policies:

LIVESTOCK

Ocean Rider has been farming seahorses on our 3 acre farm for over 8 years. No one in the business ships more successfully or has better animals than Ocean Rider does. If you follow our advice and respect our policies you will be a happy seahorse owner for years to come!

Because our truly tropical, farm raised sea horses are rare, exotic and endangered Ocean Rider takes great care and time to hand raise your pets and in the personalized packaging of your pets. Please help us to assure that your exotic pets have a happy and long life by making sure your tank is cycled properly before stocking, that your aquarium water quality parameters are within acceptable ranges, and that you follow our acclimation, care and feeding instructions. We recommend that you join our free technical support club located on the home page of seahorse.com for 24/7 technical support.

Ocean Rider® makes every effort to keep the shipping charges as low as possible without jeopardizing the health of your new pets, feeds, and plants. The use of very sophisticated packing techniques using FedEx overnight service guarantees that your pet has a safe trip.

Because of our excellent packing techniques and the extreme high health and hardiness of our seahorses you do not have to worry about live arrival because they will ARRIVE ALIVE -- WE GUARANTEE IT!!! Terms must be followed exactly to qualify.

Ocean Rider Mustangs®, Sunbursts®, Fire Reds®, Gigantes®, Brazileros®,Mo'olios® Pintos®, and Pixies® are proprietary lines that are a registered trade mark ® Offspring cannot be sold or traded. There are NO exceptions to this policy.Violators will be prosecuted. If the item(s) you order are out of stock, or if there is a reserve waiting list we will notify you.

LIVESTOCK HEALTH

You will be happy to know that the Ocean Rider Aquafarm maintains a certified "high health" status by the State of Hawaii.We will send you a certificate of authenticity and high health with your seahorse when requested. All our animals are extremely healthy, active, vibrant and free of pathogenic parasites, virus's and bacteria. This translates to a longer, healthier and happier life for you and your OR's!!!!!.

LIVESTOCK RETURN

We do not allow the return of livestock. This is done to protect the lives of the fish and animals which have no chance of survival unless packaged properly, including the use of oxygen. This is also done to protect the strict quarantine policy at Ocean Rider

DRY GOODS

All dry goods are shipped via Fed Ex 2 day service. Approximate cost is $10.00 for 1 to 3 items.

CUSTOMER SATISFACTION

Helping you to be a happy sea horse keeper is our goal! Ocean Rider® works very hard to provide you with unique top quality tropical farm- raised sea horses. Our "high health" animals are domesticated,healthy, free of pathogens and trained to eat frozen mysis shrimp enhanced with Vibrance. We back our product with excellent e-mail service and on line seahorse club and website information. If you follow our advice we feel that you will be thrilled with our sea horses and be rewarded with many years of relaxation and enjoyment.

We do not guarantee sex, size or color of sea horse or breeding success nor can we be held responsible for disease related problems if proper acclimation procedures are not followed, if quarantine procedures for the introduction of wild caught specimens are not followed properly either prior to or after the introduction of OR specimens, or if you follow poor advice or follow good advice poorly.

DELIVERY

You will receive an instantaneous electronic invoice upon submittal of your order using the secure order form which follows. This will be followed by an e-mail from Ocean Rider confirming the arrival day of your package. You will then receive an e mail 24 hours before arrival with the FedEx tracking number so that you may track your package by going to www.fedex.com.

Ocean Rider does not allow the return of livestock. This is done to protect the lives of the fish and animals which have no chance of survival unless properly packed with oxygen. This is also done to protect the strict quarantine policy at Ocean Rider.

All Shipping Claims To Be Made Within Seven (7) days of Receipt of Goods.

You must be home to accept delivery! FedEx requires a signature for delivery. We can ship to your place of work or you can pick up a the fed ex center nearest you! Just let us know!

You MUST accept delivery of your order immediately upon its arrival. If a delivery is refused for any reason, including not being home to accept delivery, late arrival or damages to the box, the customer will be held liable for the full cost of the invoice plus return freight charges.

Ocean Rider reserves the right to ship to preferred customers only.

There will be a $50.00 accounting charge for chargeback disputes

Ocean Rider will not assume responsibility for shipments that are lost or delayed if improper address has been provided on form.

Saturday delivery is not available in some locations.

Saturday delivery charge is $15-25.00 depending on location and time of year. You may not be notified of this fee and it may be charged to your credit card the day of shipping.

LIVESTOCK REPLACEMENT QUALIFICATIONS:

The following conditions must apply in order to receive replacement specimens and/or farm livestock credit (sorry no credit card credit):

Live arrival guarantee applies for the day of arrival ONLY!!

You must take a picture with a digital camera of the deceased seahorse in the bag showing the unopened OR bag with the clips on the bag along with the seahorse, time and date. A second photo must be taken of the seahorse when acclimation is started and finished showing the time of each.

These photos must be emailed to ocean rider the same day as the seahorse arrives.

Your saltwater tank must be properly cycled and your water quality must be within acceptable parameters which are: Ammonia 0, Nitrites 0, pH 8.2-8.4, Specific Gravity 1.021-1.025, Temperature 70F-80F. If your tank is younger than 8 weeks we will not reship any livestock since the cause of death will be an uncyled tank.

You must acclimate the new arrivals according to our Acclimation Procedure regardless of how the specimen appears. If the animals appear inactive, DON'T WORRY! Inactivity is temporary and is NOT a sign of death, but merely a result of chilling or depressed PH during the shipping. It is completely reversible if proper procedures are followed both during and after acclimation. See the Getting Ready page on the website.

Do not assume that cool water in the shipment bags will injure or kill the livestock. If you experience a loss, DO NOT DISCARD THE SPECIMEN! You must return the specimen and follow these instructions in order to receive a replacement.

Specimens must be returned to qualify for reshipping. Ocean Rider does not pay for shipping on reships under any circumstance. Live arrival guarantee does not apply to red shrimp or any other livestock except seahorses. However, depending on the situation, we may reship the item as long as the client pays for shipping. No exceptions.

What to do if you loose your seahorse upon arrival:

Notify us by e-mail immediately and send the2 pictures requested.

Return the specimen by U.S. Mail to:

Ocean Rider, Inc. 73-4460 Queen Kaahumanu Hwy Suite #18

Kailua-Kona, HI 96740 Do not ask for signature. Any packages requiring signature will be returned.

Returns must be within 7 days of seahorse arrival.

Returns should be placed inside 2 ziploc bags inside a paper towel.

The animals must not show signs of mishandling or physical trauma.

We will replace the dead specimen or give farm livestock credit if you have qualify.

Guarantee applies to original shipment only, not replacement items.

Shipping and box charges are not included in this guarantee. Sorry, no refunds.

NO exceptions to this policy.


All information contained herein is presented in good faith and subject to changes, errors, and omissions at any time. Contact Ocean Rider, Inc. to confirm the accuracy of such information. Please Review and Understand The Purchase Policy Before Ordering.

You must have your tank "cycled" before adding seahorses. If you do not know what this means. STOP and send an email to [email protected] to find out how to do this. You will need at least 6 weeks to cycle your tank.

All merchandise and services are subject to availability.

This web site information is provided on an "as is" basis. The user expressly agrees that the use of the Seahorse.com / Oceanrider.com. is at the user's sole risk.

Neither Ocean Rider, Inc., principals, officers, employees, third party content providers, and affiliated entities, assume any liability whatsoever either expressed nor implied, for the use of this web site and all associated features, programming, coding, and links. Ocean Rider, Inc. makes no representation of the web site being error free. The user of this web site shall hold Ocean Rider, Inc. harmless for any loss of business, damages, delays, interruptions, or damages from the use of this web site and all its features.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Ocean Rider, Inc. or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Ocean Rider, Inc. and protected by U.S. and international copyright laws.

TRADEMARKS

Seahorse.com / Oceanrider.com, and other marks indicated on our site are registered trademarks of Ocean Rider, Inc. or its subsidiaries, in the United States and other countries. Other Seahorse.com / Oceanrider.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Seahorse.com / Oceanrider.com, Inc. or its subsidiaries. Seahorse.com / Oceanrider.com's trademarks and trade dress may not be used in connection with any product or service that is not Seahorse.com / Oceanrider.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Seahorse.com / Oceanrider.com. All other trademarks not owned by Ocean Rider, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Ocean Rider, Inc. or its subsidiaries.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Seahorse.com / Oceanrider.com does not sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Seahorse.com / Oceanrider.com only with involvement of a parent or guardian. Seahorse.com / Oceanrider.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

In consideration for use of this site, the customer does Agree to provide true, accurate, current and complete information as requested by the Purchase & Registration process and to maintain and update such information as may be necessary. If you do provide any information that is purposely false or Ocean Rider, Inc. has reasonable grounds to believe such information is purposely inaccurate, Ocean Rider, Inc. shall have the right to terminate or suspend current or future services, or any portion thereof.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Features of this web site may include, but may not be limited to, the visitor's ability post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Seahorse.com / Oceanrider.com reserves the right (but not the obligation) to remove or edit such content at it's sole discretion, but Seahorse.com / Oceanrider.com may not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Seahorse.com / Oceanrider.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Seahorse.com / Oceanrider.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Seahorse.com / Oceanrider.com or its affiliates for all claims resulting from content you supply. Seahorse.com / Oceanrider.com has the right but not the obligation to monitor and edit or remove any activity or content. Seahorse.com / Oceanrider.com takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Seahorse.com / Oceanrider.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Seahorse.com / Oceanrider.com and its affiliates attempt to be as accurate as possible. However, Seahorse.com / Oceanrider.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Seahorse.com / Oceanrider.com itself is not as described, your sole remedy is to return it in unused condition.

APPLICABLE LAW

By visiting Seahorse.com / Oceanrider.com, you agree that the laws of the state of Hawaii, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Seahorse.com / Oceanrider.com or its affiliates.