FAQ's
What? When? How?

Feed Ezy Frozen Mysis

FAQ's
What? When? How?

Feed Ezy Frozen Mysis

FAQ's
What? When? How?

Feed Ezy Frozen Mysis

FAQ's
What? When? How?

Feed Ezy Frozen Mysis

FAQ's
What? When? How?

Feed Ezy Frozen Mysis
Be Sure To Read ALL of the FAQ’s and the Purchasing Policy at time of order.

DELIVERY

  • You will receive an instantaneous electronic invoice upon submittal of your order using the secure order form which follows. This will be followed by an e-mail from Ocean Rider confirming the arrival day of your package. You will then receive an e mail 24 hours before arrival with the FedEx tracking number so that you may track your package by going to www.fedex.com.
  • Ocean Rider does not allow the return of livestock. This is done to protect the lives of the fish and animals which have no chance of survival unless properly packed with oxygen. This is also done to protect the strict quarantine policy at Ocean Rider.
  • All Shipping Claims To Be Made Within Seven (7) days of Receipt of Goods.
  • You must be home to accept delivery! FedEx requires a signature for delivery. We can ship to your place of work or you can pick up a the fed ex center nearest you! Just let us know!

    Once you receive your package please let us know by e-mail as soon as possible.

    Because our truly tropical, farm raised sea horses are rare, exotic and endangered Ocean Rider takes great care and time in the personalized packaging of your pets. We use very sophisticated packing techniques and only ship FedEx overnight to ensure that your pet has a safe trip.

    Please help us to ensure that your pets have a happy and long life by making sure your tank is cycled before stocking, that your aquarium water quality parameters are within acceptable ranges, and that you follow our acclimation, care and feeding instructions once you receive your pets. Ocean Rider makes every effort possible to keep shipping rates as low as possible without jeopardizing the health of the animals. Shipping rates are calculated by order weight.

    SEAHORSES & MARINE LIFE
    Order Weight
    Minimum 5 pound (lb) box with 1 seahorse: $70.00
    Average 10 pound (lb) box with 2-4 seahorses: $90.00

    DRY GOODS (Gift Shop)
    Order Weight
    0.1 lb to 1 lb: $12
    1.1 lbs to 2 lbs: $20
    2.1 lbs to 3 lbs: $30
    3.1 lbs to 4 lbs: $40
    4.1 lbs to 5 lbs: $50
    5.1 lbs to 6 lbs: $60
    6.1 lbs to 7 lbs: $70
    7.1 lbs to 8 lbs: $80

    Shipping charges include handling and box charges and are included in your invoice when your order is placed. However, there may be some minor variations in this fee at the time of shipping depending on your location and items shipped, which will be charged to your credit card at the time of shipping.

TERMS AND POLICIES

  • You MUST accept delivery of your order immediately upon its arrival. If a delivery is refused for any reason, including not being home to accept delivery, late arrival or damages to the box, the customer will be held liable for the full cost of the invoice plus return freight charges.
  • Ocean Rider will not accept future orders from any party that has refused delivery of an OR shipment or that has initiated a credit card chargeback or from anyone that flames or slanders this business.
  • There will be a $50.00 accounting charge for chargeback disputes.
  • Ocean Rider will not assume responsibility for shipments that are lost or delayed if improper address has been provided on form.
  • Cancellation fee is $20.00 or 5% of the value of the order.
  • Ocean Rider does not guarantee sex of the seahorse.

SHIPPING

  • Most orders are shipped immediately for arrival on Wednesday and Thursday for East Coast clients and Tuesday, Wednesday and Thursday for West Coast clients. Please place your order at least 3 days before desired arrival date.

America's Only Seahorse Aqua-Farm and One of Hawaii's Most Popular Attractions

Ocean Rider seahorse farm is a consistent Trip Advisor Certificate of Excellence Award Winner and "Top 10 Things To Do" Kona, Hawaii attraction. Our "Magical Seahorse Tours" are educational and fun for the whole family.

Tour tickets are available for Purchase On-Line. Space is limited and subject to availability.

small seahorse Ocean Rider, Inc. is an Organic Hawaiian-Based Seahorse Aqua-Farm & Aquarium that Follows Strict Good Farming Practices in Raising Seahorses and Other Aquatic Life.

Seahorse Hawaii Foundation

Inspiring ocean awareness by saving the endangered seahorse and sea dragons around the world from extinction through conservation, research, propagation, and education.

Help us save the seahorse and the coral reefs they live in with a tax deductible contribution to the Seahorse Hawaii Foundation. You will be helping to protect and propagate over 25 species of endangered seahorses, sea dragons and friends.

Make A Tax-Deductible Donation Today!

A Different Kind of Farm (Video) »

Ocean Rider Kona Hawaii

Ocean Rider Kona Hawaii
Seahorse Aqua-Farm & Tours

73-4388 Ilikai Place

Kailua Kona, Hawaii 96740

Map & Directions


808-329-6840

Contact Ocean Rider


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