Re:Issues with placing an order?

Pete Giwojna

Dear tokidoki:

I am sorry to hear about the difficulty you have been having placing your order. I can only speculate about why you may be having a problem getting past the first step in the ordering process, but I suspect that it may be because you have not registered properly. There is sometimes confusion on this point because registering for the Ocean Rider Club is an entirely different process than registering to Shop On-Line, so I would suggest going back and going through the Shop On-Line registration process to make sure you are signed up properly before you place an order, tokidoki.

Important Note: The Ocean Rider Club Membership is a different registration process than the Shop On-Line registration process. These are two separate and distinct features of the site.

If you go to the following webpage on the Ocean Rider website, you will find a link for the Shop On-Line registration process. Just click on that link and follow the registration process through, and everything should go smoothly when you place your order. To find the proper link, copy the following URL (i.e., everything within the angle brackets), paste it in your web browser, and then press the "Enter" key, and it will take you to the right page to register for shopping online:


If you still have any difficulties, then you may want to complete the ordering process by phoning your order in, tokidoki. For instance, you may call in your credit card number to our secure line if you wish at 1-(808) 329-6840.

Best of luck obtaining everything you wanted to order quickly and easily.

Pete Giwojna, Ocean Rider Tech Support

America's Only Seahorse Aqua-Farm and One of Hawaii's Most Popular Attractions

Ocean Rider seahorse farm is a consistent Trip Advisor Certificate of Excellence Award Winner and "Top 10 Things To Do" Kona, Hawaii attraction. Our "Magical Seahorse Tours" are educational and fun for the whole family.

Tour tickets are available for Purchase On-Line. Space is limited and subject to availability.

small seahorse Ocean Rider, Inc. is an Organic Hawaiian-Based Seahorse Aqua-Farm & Aquarium that Follows Strict Good Farming Practices in Raising Seahorses and Other Aquatic Life.

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